Refund and Cancellation Policy

Amending an Order
If you wish to make any amendments to your order after placing your order, please send an email to [email protected] within 24 hours of placing your order. However, please note this may not always be possible as once an order is moved into our dispatch department or our personalisation department no changes nor cancellations can be made whatsoever.

Customer Returns
Every effort is made to ensure goods bought from, are of excellent manufacturing quality. However, should there be an issue with quality then Coach4U Limited reserves the right to return the item to the original manufacturer for inspection before deciding on relevant action.

Coach4u will accept goods for a period of 14 days after the receipt of goods. No returns will be accepted after 14 days of the receipt of goods. If you are not happy with a product you have bought from us, you will need to inform us in writing within 7 days of receiving the goods. This request should be sent to [email protected] with your order number in subject line. Your email should include; your name, order number, item(s) requested to be returned, reason for return and any action you would like taken.

We will confirm to you by email if we are able to accept a return based on our returns policy within 5 working days. Acceptance of returns of goods after the 7 day period is at the company’s discretion. If we agree to the return of goods, we will issue you a return authorisation number by email and the procedure for the returns. Items must not be returned without this authorisation number. Failure to comply with our returns policy will result in your return being refused and any costs will be your sole responsibility. Once accepted for return, customers must ensure goods are back with us within 7 working days of the customer receiving the authorisation number. Any items that are received after this time period will be refused and customers shall be subject to the delivery charge to have the items sent back out to them. All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging within 7 working days of receiving our return authorisation number. If items are returned with no tags or bags a charge of 50%, depending on the greater value, shall be applied. We are unable to accept any personal hygiene products (including water bottles) for return. 

Refund of shipping return cost is only applicable on faulty products and where agreed prior to the return of the item(s). Where Coach4U Ltd have asked for a product to be returned and it is then deemed to be faulty Coach4U Ltd shall cover the cost of the return postage up to a maximum of £7.50. If the return postage exceeds this price, please contact Coach4U directly before sending items back.

Faulty Items
If a refund, exchange or replacements are offered by the company, we shall not be liable for any costs related to embellishment carried out by any other company on the original affected items whatsoever. Please note that incorrect application or use of machinery and materials during the embellishment process can cause faults to develop with the garments, therefore we reserve the right to reject any garment fault where we believe the fault has potentially been caused by an embellishment process not carried out by us.

Clearance Items 
The company operates a strict “No Returns Policy” on clearance goods.

Returns Costs
Where you have submitted a return, and we have agreed to accept a return, you the customer will be liable for any costs incurred in returning the items to us and accept that you are liable for any possible administration and restocking costs involved. The costs will vary based on quantity, weight and brand of items agreed for return. This cost will be confirmed to you when we confirm your returns authorisation number. The company encourages all customers to use a secure and tracked service.

Damaged Goods
If you receive an order that has been damaged during transit you should advise us in writing within 24 hours of receipt, fail to do so and we will be unable to accept your claim.

If you receive an order and you believe they may be a shortage please ensure you take all of items out of the box, and go through each item separately to ensure that items haven’t stuck together or items haven’t slipped inside another item of your order. You should advise us in writing of all shortages within 24 hours of receipt, failure to do so and we will be unable to accept your claim. 
 As part of your claim you may be required to report theft from the box to the police and then supply to us the crime number, police station and officer dealing with the crime. All suspected fraudulent claims for shortages will be reported by us to the Police for further investigation. We reserve the right to pass all of your details to the Police authorities, in all instances where we believe a crime may have been committed.

Cancellation of Orders
If you have placed your order with and then subsequently decide you wish to cancel the order, provided the order has not moved into our dispatch or personalisation department, you are able to cancel but you may be liable for a cancellation fee. The cancellation fee covers our administration costs and print charges. If the order has been dispatched, the customer will be responsible for the return costs. You will need to confirm in writing that you wish to cancel you order, this needs to be done in writing either by Post or email. We will not accept cancellation of your order until we receive confirmation in writing. Please send to Coach4u Sports Ltd, 1 Bridges Close, Eastleigh, SO50 9EF or email to: [email protected]